Terms and Conditions relating to Internet Sales within the UK and EU

Items bought unseen via our website may be returned within 14 days of delivery, provided we have received notification within 48 hours of delivery.

Providing notification has been received within 48 hours of delivery, items purchased via our website must then be returned within an agreed period providing they are still in good, undamaged, condition. Items must be returned via our specialist antique carrier at a maximum return cost of £200 (inclusive of VAT) regardless of the method of transport used to deliver them. Please note return carriage costs may be considerably less depending on UK area.

Upon receipt of items returned within the agreed period, a full refund will be made within thirty days of receipt of the goods at our showroom, excluding delivery and return carriage costs, provided the goods were collected from the purchaser by our carrier in good, undamaged, condition.

Goods may not be returned where an item has been specially customised for a client at their specific request.

Where an item is bought via our website but has been stored by us at the customer's request or held awaiting shipment for the customer for a period longer than two calendar months from the invoice date, a full refund within 14 days of delivery (subject to notification) will be given less a handling fee of twenty per cent of the item’s value in addition to carriage costs. 

Items bought unseen and stored free at the the client's request for an unspecified period longer than two calendar months prior to delivery may be refunded after delivery if seven days notice is given.  However a storage charge of £20 plus VAT per item per week for every week of storage of said items will be invoiced together with a handling fee of twenty per cent of the item's value and delivery/collection costs as above will be deducted.  All these charges can be avoided if the item(s) stored by us are inspected and approved by the customer within two months of the date of purchase.

Payment charges may be levied for international credit card payments at three per cent additional cost for Visa and Mastercard or five per cent additional cost for American Express. All other payments by bank transfer or cheque will be free of processing charge.

Goods will not be dispatched until payments have been cleared by our bank and remain the property of On-Reflection mirrors until paid for in full.
Terms and Conditions for goods outside the UK
We cannot offer to accept the return of goods purchased from our website from countries outside the UK unless the fault clearly lies with On-Reflection Mirrors.


Terms and Conditions for website use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term "us"or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).